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We aim to dispatch all orders within 3 - 7 working days. Estimated delivery times are to be used as a guide only and commence from the date of dispatch.

Please note that that there can be longer delays during busy sale periods. Please allow up to 14 working days for dispatch during this time. 

Unfortunately we are unable to dispatch or deliver orders on Victorian public holidays, which may result in further delays.



Once you have placed your order you will receive an email to confirm your order has been received and your payment has been processed. 

If you do not receive a confirmation email within 24 hours of placing your order please contact or 1800 976 484.

When your order has been dispatched you will receive another email with your consignment number.


If you have ordered more than one item, your items may be sent separately. A tracking number will be emailed to you for each item within the dispatch period.

If you're not available to take delivery of your parcel, the carrier will leave a delivery card advising if your parcel has been delivered to an alternative location eg. a depot and how to arrange collection.

Windsor Smith cannot be held liable for parcels that are lost or stolen as a result of specific delivery instructions left for the carrier.

A signature may be required on receipt.


  • Free delivery in Australia on all orders over $80.
  • Please allow up to 3-7 working days for your order to be dispatched.
  • All internet orders are sent through couriers with tracking and we cannot fast track orders.
  • It is suggested that customers provide a delivery address where someone will be available to accept your delivery between 9 – 5pm. Otherwise your parcel will be re-directed to the nearest post office for you to collect.



  • International orders will be dispatched in approximately 10 working days. Most orders should be delivered within 1 - 4 working days unless delays occur via customs.
  • All New Zealand orders will incur a $15.00 flat shipping fee regardless of number of items. 
  • All other countries will incur a $20.00 shipping fee per item
  • International customers will be liable for any duties, GST or VAT thats is specific to their country.
  • Please note that local banks may charge additional currency conversion fees that may vary between banks and countries.


We deliver to the following countries:


  • Austria
  • Belgium
  • Canada
  • China
  • Czech Republic     
  • Denmark
  • Finland
  • France
  • Georgia
  • Germany
  • Greece
  • Hong Kong
  • Hungary
  • Ireland
  • Isle of Man
  • Italy
  • Japan
  • Luxembourg
  • Malaysia
  • Netherlands
  • New Zealand
  • Norway
  • Philippines
  • Poland
  • Portugal
  • Singapore
  • South Korea
  • Spain
  • Sweden
  • Switzerland
  • Taiwan
  • Turkey
  • United Kingdom   
  • United States